Returns and Exchanges
Returns And Exchanges
Our Promise To You
Kalea guarantees all our products to be free of manufacturing defects and will gladly accept any defective item for refund or exchange. Our return policy does not extend to damaged or mishandled goods. Items must be unworn and unwashed, free of staining from personal products like makeup, deodorant and the like.
We are happy to accept the return of unworn, unwashed, and undamaged Kalea items within 30 days of purchase. Original tags must be attached. We provide a combination of free shipping and free returns in the contiguous U.S. states to ensure that you receive the item(s) you want.
Free Returns By Mail
If you have an account, login and go to My Account > Orders & Returns to initiate the return process. You will receive an email with your free return label (contiguous U.S. states only) and return authorization number (RA#). Please include that RA# in your return packaging and drop of the shipment at any Fedex location.
Free Returns By Mail For Exchange
If you would like to exchange an item, please return the item via our standard return process and then order the new desired item. We will pay standard return shipping costs within the contiguous U.S. to return your item(s). Once your exchange item is received the refund policy will be followed. If you would prefer to have the exchange item(s) ship once our warehouse receives your return, please contact TLC@kaleawear.com or call phone at (928) 613-9112
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days of receiving returned items. Please note it may take your bank an additional few days to process the refund.
Late Or Missing Refunds (If Applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at TLC@kaleawear.com or call us at (928) 613-9112.
We do not offer free return shipping on any orders outside of the contiguous U.S. You are responsible for the cost of shipping back to Kalea for a refund or exchange.